A structured assessment applied to your organization's own AI initiatives — before one of them backfires in front of a customer, not after.
AI is changing what people expect from every interaction, not just customer service. Our original research (n=104) found a hard split: people who use AI daily reject the traditional support experience — hallway menus, lost context when escalated to a human, having to re-authenticate and re-explain — while still expecting an answer that is correct and fast, at the same time.
Meeting that bar means knowing which of your AI initiatives are genuinely ready to move, which need a controlled pilot first, and which are being rushed to satisfy a mandate rather than to solve a real problem. That's what the assessment is for.
We apply the GenAI Paradox risk/return matrix directly to your organization's own AI initiatives and hand leadership a written, defensible read: what's ready, what needs a sandbox, what shouldn't be built. No workshop required.
A half-day session where your team learns to use the matrix themselves — scoring your projects live, in the room, with a facilitator pressure-testing every optimistic assumption.
See the training offer →The workshop teaches your team to use the 2x2 risk/return matrix. The assessment goes further: we apply it directly to your organization's current and planned AI initiatives and hand leadership a defensible, evidence-based read — not gut feel, not internal politics.
It works as a standalone engagement, or as the input that makes a later facilitated workshop sharper: your team walks into that session already knowing where the real risk sits.
Prefer to run this live with your team instead? See the facilitated workshop.